Legal
Refund Policy
Last Updated: May 2026
At WeddingGenie.app, we aim to provide a high-quality digital wedding planning experience. This Refund Policy explains when refunds may or may not be granted for subscriptions, digital services, and purchases made through the platform.
1. Digital Services
WeddingGenie.app provides digital products and services including:
- wedding planning tools
- invitation systems
- photo and video galleries
- guest upload services
- vendor communication tools
- premium subscriptions
- cloud storage features
By purchasing a subscription or paid feature, you acknowledge that access to digital services may begin immediately after payment.
2. Subscription Refunds
Users may cancel subscriptions at any time.
Unless otherwise required by law:
- subscription fees already paid are generally non-refundable
- cancelling a subscription stops future renewals only
- access remains active until the end of the current billing period
3. Eligible Refund Situations
Refunds may be considered in cases such as:
- duplicate charges
- accidental multiple payments
- technical issues preventing core platform access
- unauthorized transactions verified by payment provider
- billing errors caused by the platform
Refund requests are reviewed individually.
4. Non-Refundable Situations
Refunds are generally not provided for:
- partially used subscription periods
- unused features
- change of mind
- user-uploaded content deletion
- vendor disputes
- guest behavior
- dissatisfaction with third-party services
- account suspension caused by Terms violations
5. Wedding Galleries & Storage
Because media storage and bandwidth generate immediate operational costs:
- uploaded storage usage may be non-refundable
- extended storage purchases may be non-refundable after activation
6. Chargebacks
Users agree to contact WeddingGenie.app support before initiating a chargeback whenever possible.
Fraudulent or abusive chargebacks may result in:
- account suspension
- loss of access
- permanent account restrictions
7. Payment Providers
Payments may be processed by third-party providers such as:
- Stripe
- PayPal
Refund processing times depend on the payment provider and financial institution.
8. EU Consumer Rights
If applicable consumer protection laws provide mandatory withdrawal or refund rights, those rights remain unaffected by this policy.
9. Contact
For refund requests or billing support: